The information we collect

• Account information. When you create a Mex account, you can come up with a username and password, and provide a way of contacting you (such as an email address and/or phone number). In some cases, you may be required to verify your account or provide additional information (like a verified phone number) to your account. You may also have the option to add your name or nicknames.
• Content you create. This includes any content that you upload to the service. For example, you may write messages or posts (including drafts), send voice messages, create custom emojis, create short recordings of chat, or upload and share files through the services. This also includes your profile information and the information you provide when you create servers. We generally do not store the contents of video or voice calls or channels. If we were to change that in the future (for example, to facilitate content moderation), we would disclose that to you in advance. We also don’t store streaming content when you share your screen, but we do retain the thumbnail cover image for the stream for a short period of time. We may build features that help users engage with voice and video content, like create or send short recordings.
• Payment information. If you buy any paid services through Mex, you may need to submit a valid payment method and associated billing information, including your full name and billing address. Our payment processors, like Stripe and PayPal, receive and process your payment information. Depending on the processor, we may also receive and store certain billing information, including the last four digits of the credit card number associated with the transaction. If you sell something through Mex, you may be required to provide additional information to our payment processors, such as bank account information to facilitate payments and copies of government issued identification required to identify users in accordance with regulatory obligations. If we decide to process our own payments in the future, we would receive and process this information ourselves. Information from actions you take. We collect information about your use of Mex and your activities on the services. This includes the friends you add, the users, bots, and apps you engage with, the games you play on your device, the servers or other communities you join and participate in, your roles in servers, content moderation decisions you make, information about purchases or sales you make on or through Mex including what you purchased or sold, and other related actions. You can control whether we collect, use, and display this information as described in the “How to control your privacy” section below.
• Other information you provide directly to us. You may have the option to submit additional information as you use Mex. For example, you may choose to participate in our verified server program, which requires that you provide additional information about yourself or your company. Or, you may participate in surveys where you can provide feedback on the services, or submit information to our Mex Support teams.

How we use your information

• To provide you with the services. We use your information to provide you with theMex services. For example, when you start a video call, we process your images and audio to make that work. We similarly collect and store the messages you send and display them as you direct. We also use the information you provide to us to create and manage your account and to facilitate purchases. When you enable optional features (like connecting your Mexaccount to other platforms), we use information from those services to power the feature (like displaying what song you are listening to on another service within the Mex app).
• To contact you. We use your information to contact you in connection with your account, such as to verify or secure it with two-factor authentication. We may also use your information to contact you about important product or policy changes and to send you information about products you have purchased.
• To provide customer service. We use your information to respond to your questions about our products and services, and to investigate bugs or other issues.

• To protect our services. We use information to keep our services secure, to prevent misuse, and to enforce our Terms of Service and other policies against users who violate them.
• To report on our company’s performance. We use your information to track the fundamental metrics of our business, to perform financial reporting, to respond to regulatory obligations, and to debug billing issues.
• To personalize the product. We use your information to personalize our services. This information powers our discovery surfaces (so that you see relevant communities or content first), Highlights Notifications, and similar features, and it helps us surface Mexfeatures and promotions from us and our partners that may be of interest to you. As discussed in the “How to control your privacy” section below, you can choose to what extent we will use your personal information to personalize your Mex experience.
• To improve our services. We use your information to help us understand how users interact with our services, what features or products users may want, or to otherwise understand and improve our services. This includes information about how you use our services and how servers are structured. We may also use certain content that is widely available to better understand, for example, what topics servers cover and what content is most interesting within those servers. Similarly, you can limit to what extent we use your personal information for these purposes.
• To advertise our services on Mex and other platforms. We are proud of the product we've built. We may tell you about our paid services and other features directly in the services and through our own channels, and we spend money advertising Mex on other platforms. As part of that, we use certain information to assist in the delivery of our advertising, to measure the effectiveness of advertisements for our own products, and to improve such advertisements in the future.
• To contact you. We may use your information to let you know about new products or features we think you’ll like. You may opt-out of receiving such marketing communications. Where local law requires, we will obtain your consent before sending such communications.